A frustration often heard at BOD Meetings and expressed on this website is that homeowners have a feeling of being “out of the loop” about what’s going on in their community. Also, that the current Somersett Owners Association (SOA) website (www.mysomersett.com) is not user friendly and difficult to navigate for the average user.
Unquestionably, there is a lot of useful and important information contained within the current website; the problem appears to be the manner in which it is presented to the user. In this regard, the SOA Communication Committee will be looking into a website update to address user interface issues as well as providing additional features. However, their priority appears to be on “Syncing” the various SOA databases (transparent to website users) and updating email lists, rather than a redesign of the website.
With regard to new SOA website features, the following has been suggested in past Communication Committee Meetings without much success:
- A homeowner classified section, for example: sale items (home, auto, personal), lost & found and personal services (babysitting, handyman, computer assistance).
- A homeowner forum/blog section, wherein homeowners can express their ideas, concerns, questions, letters to the BOD, etc. and expect answers when appropriate.
- Informative BOD, Committee and Staff Reports. The current website publishes nothing more than abbreviated meeting minutes with little detail.
- Document Access: Not all SOA documents are accessible on the SOA website (e.g., the SOA’s governing documents), but require separate login to the FirstResidentialServices website to access, this should be corrected. Some of the duplication between these websites should also be eliminated and concentrated on the SOA website
It has been reported that the bi-monthly newsletter and homeowner emails are being looked at for enhanced communications. Item 3 above should also be considered for these documents.
Reader comments on present and future suggestions for SOA to Homeowner communications are welcome. Readers are also encouraged to email them to Communication Committee members at email@example.com.
Homeowners may also attend Communication Committee meetings (held monthly) to express their viewpoints. The next Communication Committee meeting is scheduled for April 21, 6:00 PM at TCTC.